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Contact MicroStrategy Technology Services if you need assistance. We are here to help make sure you get the most out of your investment in MicroStrategy.
Customers who have a current maintenance contract can access support services as outlined in our Technical Support Policies and Procedures. You can easily locate our policy any time at terms.microstrategy.com.
We encourage all customers to access the MicroStrategy Community as a first step in seeking information to help resolve issues. If further assistance is needed, the customer's designated Support Liaisons may contact Technical Support to log a new case using the support site, or reach out by email, telephone or fax using the information listed below for the location in which license transactions occurred.
MicroStrategy's Maintenance Renewal Team addresses all questions regarding your existing maintenance renewal agreement with MicroStrategy. Contact the Maintenance Renewal Team in the following ways:
NOTE: If the Support Liaison is unable to reach MicroStrategy Technical Support by phone during these hours, they have the option to send an email, fax, log a case via the Online Support Interface, or leave a detailed voice mail. Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays. In North America, these holidays reflect many U.S. national holidays. In Europe, Asia Pacific, and Latin America, these holidays reflect the national public holidays in each country.