Enterprise Support Eligibility

A customer may request to receive Enterprise Support services benefits only if (i) the customer holds an active subscription to MicroStrategy Support at the time the request is made and ii) the customer paid required MicroStrategy Support fees during the last four quarters immediately preceding when the request is made as calculated on a rolling basis. Program eligibility and benefits are determined by several factors, including but not limited to the amount of Technical Support services fees paid by the customer in the last four quarters prior to the year in which the customer’s eligibility for specific benefits is effective.

Please contact your MicroStrategy account team to understand which Enterprise Support services you may be eligible to receive and to request delivery of applicable services. Engagements delivered through the Enterprise Support program are scheduled subject to resource availability. MicroStrategy maintains the right to adjust customer eligibility requirements for available benefits at its sole discretion.